Associate Account Manager (AAM)

Role Overview
Our Associate Account Manager (AAM) is an entry-level position within the agency and plays an important role on our client-focused Account Team. The AAM will be responsible for coordinating across the team on key project milestones and client meetings, serving as an internal and external resource for timelines and project status, and providing overall campaign support. This role is ideal for someone looking to grow into a client-facing account management position focused on relationship building, strategic thinking, and long-term client partnership.

Hybrid schedule: In-office 3 days per week

Core Responsibilities
• Thrive in a fast-paced, detail-oriented, and hands-on organization.
• Coordinate and implement successful projects from start to finish.
• Work closely with Account Managers regarding client expectations, deliverables, planning, and timeline development.
• Manage internal and external operational steps including tracking, routing, and communicating client expectations.
• Maintain relevant client and internal documentation and files.
• Demonstrate exceptionally strong organizational skills and good judgment to effectively manage and prioritize workflow.
• Assist with structuring and leading project status reviews; frequently communicate progress to ensure all key stakeholders are fully informed.
• Interact with all team members to maintain a comprehensive understanding of tactics and deliverables.
• Build strong working relationships across teams and with clients.
• Understand client review committee and submission processes (MLR, regulatory, etc.).
• Demonstrate the ability to learn new concepts, anticipate needs or changes, and problem-solve proactively.
• Perform additional responsibilities as required in support of client and team needs.

Qualifications / Essential Skills
• Bachelor’s degree (B.S./B.A.) in a relevant field required.
• 0–2 years of advertising agency or marketing department experience, with interest in pharmaceutical marketing or medical education.
• Strong time-management and organizational skills.
• Strong verbal and written communication skills.
• Motivated, high-energy, and proactive self-starter.
• Exceptional attention to detail and ability to multitask in a deadline-driven environment.
• Collaborative team player who can also work independently when needed.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.

Success Looks Like
• Consistently delivers high-quality work that supports client programs with accuracy and timeliness.
• Becomes known as a reliable, go-to resource internally and externally.
• Demonstrates growing confidence and ownership in managing projects and communicating with clients.
• Develops foundational knowledge of BioPharm’s HCP and omnichannel marketing offerings.
• Strengthens relationships across the Account Team and contributes to a collaborative, solution-oriented culture.